Hear the whole account
Let customers explain the experience in their own words, without a tiny text box.
Use case / Service recovery
When the experience misses, ask what would repair it.
Give an unhappy customer a simple way to explain what happened. VoxiForm helps teams collect the detail behind a complaint, recovery request, or renewal risk without making the customer repeat the story.
Recover the relationship, not just the ticket.
Service recovery demoLIVE / 10:42
FIRST RESPONSE“The issue was fixed, but I lost a day dealing with it.”
VOICE RESPONSE
“I expected someone to keep me updated.”
AI FOLLOW-UPWhat update would have made the situation feel handled?
✓
RECOVERY CONTEXTTime lost · communication gap · proactive updates requested
Use case / Service recovery
The best recovery starts with understanding the moment.
Use a survey to listen first, then follow up on the detail that helps a team respond well.
Learn what would help
Ask what a fair resolution looks like while the context is still fresh.
See risk before silence
Clarify the concern behind a low-confidence renewal or retention signal.
The VoxiForm loop
From a difficult moment to a better next step.
Invite the account
Send a short recovery, retention, or renewal survey.
Let the customer speak
Offer voice or text for a candid first response.
Ask what matters next
Use AI to clarify impact, expectation, and desired resolution.
Route the context
Give the right team a complete, respectful account to act on.
Service recovery demo
An unhappy customer
FIRST RESPONSE
“The issue was fixed, but I lost a day dealing with it.”
VOICE RESPONSE
“I expected someone to keep me updated.”
AI FOLLOW-UP
What update would have made the situation feel handled?
RECOVERY CONTEXTTime lost · communication gap · proactive updates requested✓
For service and retention teams