Use case / Customer interviews

Let customer interviews happen on the customer’s time.

Collect structured interview prompts asynchronously. Customers can answer in the format that feels natural, and VoxiForm can ask a considered follow-up while their experience is still top of mind.

More thoughtful than a form. Lighter than another call.

Customer interview demoLIVE / 10:42
INTERVIEW PROMPTTell us about the last time this workflow let you down.
VOICE RESPONSE

“It was during a busy launch. I could not tell who owned the next step.”

AI FOLLOW-UPWhat would have made ownership clear in that moment?
✓
INTERVIEW CONTEXTLaunch pressure · unclear ownership · next-step visibility

Use case / Customer interviews

Good qualitative input does not always need a calendar invite.

Use an interview flow that respects the participant’s time while preserving the depth of an open answer.

ASYNC

Meet people where they are

Collect a considered answer without coordinating another time zone or meeting.

OPEN-ENDED

Keep the story intact

Voice gives customers room to explain the experience in their own cadence.

DEPTH

Ask the useful next question

Follow up on a detail that would otherwise stay buried in a transcript.

The VoxiForm loop

An interview flow that waits for the right answer.

1

Set the prompts

Turn your interview guide into a clear asynchronous sequence.

2

Invite the customer

Let them respond by voice or text when it suits them.

3

Go one level deeper

AI asks a focused follow-up based on what they shared.

4

Review the conversation

Keep the response, follow-up, and usable record together.

Customer interview demo

A thoughtful async answer

INTERVIEW PROMPT

Tell us about the last time this workflow let you down.

VOICE RESPONSE

“It was during a busy launch. I could not tell who owned the next step.”

AI FOLLOW-UP

What would have made ownership clear in that moment?

INTERVIEW CONTEXTLaunch pressure · unclear ownership · next-step visibility✓

For research and customer teams

Collect deeper customer answers without adding another meeting.

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